At MyConcierge we understand that plans can change, and unexpected circumstances may arise. That's why we offer a transparent and fair refund policy to accommodate cancellations made 24 hours before your scheduled booking. Here's how our refund policy works:

 

Cancellations Made 24 Hours in Advance:

If you cancel your booking at least 24 hours before your scheduled service, we will provide you with a full refund. We believe in flexibility and want to ensure you have the freedom to adjust your plans when needed.

 

Cancellations Within 24 Hours:

Unfortunately, we cannot offer a refund for cancellations made within 24 hours of your booking. This policy allows us to maintain the reliability of our services and ensures that our service providers are fairly compensated for their time and resources.

 

Exceptions:

In certain cases, such as extreme weather conditions, service provider unavailability, or other exceptional circumstances, we may make exceptions to our policy. We will work closely with you to find the best possible solution in these situations.

 

Refund Processing:

Refunds for eligible cancellations will be processed using the original payment method, and it may take a few business days for the funds to be credited back to your account.

Please note that additional terms and conditions may apply for specific services, tours, or transfers, and these will be clearly communicated at the time of booking.